We work hard to get your order to you as quickly as possible, while ensuring it’s packed with care and arrives safely.

Processing Time

Orders are usually processed and shipped within 5-10 business days.

Shipping Time

Once shipped, delivery typically takes:


Standard Shipping: 6-20 business days (within United States)


International Shipping: 15-25 business days 

📦 You'll receive a tracking number via email within 1 hour of placing your order so you can follow your package every step of the way.

Delays

Please note that delivery times may be affected by:

- Public holidays

- Courier delays

- Weather events

We’ll always do our best to keep you informed if there’s any change to your expected delivery date.

📩 If you have any questions or need help tracking your order, contact us anytime at

As soon as your order is placed, we get to work packing it with care!

Tracking Information

You will receive an email confirmation with your tracking number within 1 hour of placing your order.

- This email will include a direct link to track your shipment.

- Please check your spam/junk folder if you don’t see it within the hour.

Once your package is on its way, you can follow its journey every step of the way!

Need Help?

If you haven’t received your tracking email after 1 hour, or if you have any questions, feel free to reach out to us at:

📩 @gmail.com

📱 @

We’re happy to help!

To keep your Crystal Tale earrings shining for years, follow these simple care tips:

1.

Do not wear your earrings in the shower, pool, jacuzzi, or sea.
• Excess moisture can cause the metal to lose its shine or color over time.

2.

Avoid contact with perfume, lotion, hairspray, or cleaning products.
• These can damage the surface and dull the sparkle.

3.

Keep in a dry, cool place — ideally in your Crystal Tale box or a soft pouch.

4.

Wipe lightly with a soft, dry cloth after wearing.
Never use alcohol, wipes, or harsh cleaners.

Damage & Replacement Policy

We take great care in packaging every Crystal Tale earring set to ensure it arrives safely and beautifully. However, if your earrings arrive damaged or broken, we sincerely apologize for the inconvenience and will make it right.

If Your Earrings Arrive Damaged:

You are eligible for a full refund or a replacement set (same or similar style, based on your preference and availability) — at no additional cost.

To Qualify for a Refund or Exchange, Please Provide:

• Clear photo(s) showing the damaged earring(s) exactly as they arrived

• A photo of the original packaging (if possible)

• Your order number and contact details

These details help us improve our packaging and file claims with the courier.

Claim Window:

All damage claims must be submitted within 5 days of delivery.

📩 To submit a claim, please email us at: support@crystaltale.com

We’ll process your refund or send your replacement promptly once we receive the required photos.

Thank you for understanding — and for supporting our small handmade business. 💖